Skip to content
Here is the Privacy and security

Privacy and security

Your privacy

This privacy statement is provided by Commonwealth Bank of Australia, ABN 48 123 123 124 (“we” or “us).

The CommBank Bonus Points eShop is operated by Collinson Group Pty Ltd., ABN 24 121 054 724 and its UK parent, Collinson Latitude Ltd, Registered office: Cutlers Exchange, 123 Houndsditch London, EC3A 7BU UK. Registered no. 6708136. Registered in England and Wales (together, Collinson) on our behalf.  We know that how we collect, use, exchange and protect your information is important to you, and we value your trust. Our Privacy Policy outlines how we do this, in accordance with the Privacy Act and the Australian Privacy Principles. We update our policy from time-to-time, so please refer to this page for the latest version. Download a PDF version of our Privacy Policy.

If you have any questions, please contact us.

What information we collect and why

As a CommBank Awards Member, when you make qualifying purchases through  participating retailer sites via the Bonus Points eShop website you will be entitled to earn Bonus Points in accordance with the CommBank Awards Program Terms and Conditions and the Bonus Points eShop Award Partner Terms & Conditions.

Collinson will collect and store the information you provide in the eShop sign up process, including your name and e-mail address. 

Collinson will use your information only for the purposes of calculating your Bonus Points and administering its arrangement with us. Collinson will not provide your personal information to third parties for direct marketing purposes.


Collinson uses cookies to track your purchases with participating retailers to calculate and award Bonus Points to your account. To learn more about cookies and what we use them for please see our FAQs about the use of cookies.

How to access your personal eShop data

Please refer to the ‘Account’ section in your Bonus Points eShop account. You can also check your Bonus Points eShop Transaction History Page.

Changing personal information

You may review and update the personal information you provided in your Bonus Points eShop account.

Other information

Collinson may receive account information from retailers and affiliates including information regarding purchases. It may disclose to third parties aggregated non-personally identifiable information that the Bonus Points eShop has obtained about your online behaviour for advertising and marketing statistical purposes and to service providers to enable them to improve services. It does not  disclose personally identifiable information regarding individual users.

Links to other sites

The Bonus Points eShop website contains links to websites that are owned and operated by third parties including retailers and affiliates. Neither we nor Collinson is responsible for the privacy or confidentiality practices or the content of such websites. We encourage you to carefully read the privacy policies of each site you visit.

Where it is necessary for the allocation of your Bonus Points, Collinson may disclose to participating stores information you have provided, or information that the Bonus Points eShop has obtained about your Bonus Points eShop account or shopping behaviour.

Collinson may also receive transaction information from participating stores including, but not limited to information regarding purchases made, products ordered, order number, as well as the time and date the purchase occurred.